Back in Pismo, Cambria wrote a review to Starbucks after an incident.... and they responded.
Thank you for contacting Starbucks Coffee Company.
I will definitely pass on your comments to store's supervisor so that the staff can receive the praises they deserve. Being able to promptly assist a customer who passes out and bumps her head in one of stores demonstrates our World Class service that Starbucks thrives on daily. I will get your kind words forwarded as quickly as possible.
I really appreciate you taking the time to share your feedback and hope you will continue to enjoy visiting Starbucks. Thanks again!"